The Helper Bees Hiring for Administrative Support at Remote Full Time

Job Summary:

As Administrative Support, you will be completing data entry projects and providing additional clerical support as needed. You will also be assisting with outbound calls and fulfillment and documentation of customer orders.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Answer incoming calls and direct clients to the right team member, answer client questions that don’t require a transfer, and schedule callbacks with a team member for a later time if they are not available.
• Navigate through our systems to locate customer files, review their files, and make determinations based on findings.
• Data entry; including processing referrals for fulfillment and appropriate documentation.
• Communicate negative trends to the appropriate manager to address issues quickly.

Requirements:

Required Skills/Abilities:

• Possess attention to detail
• Comfortable working with new programs and computer systems
• Professional phone demeanor
• Excellent written/verbal communication skills

Education and Experience:

• Minimum 1 year of customer service experience
• Minimum 1 year of data entry experience
• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer and on a phone.
• Must be able to lift up to 15 pounds at times.