The HT Group Hiring for Call Center Representative at Austin, TX Full Time

The HT Group is partnering with a health and fitness company to find Call Center Representatives! In this face-paced role you will be supporting customers with any issues and delivering exceptional customer service. The ideal candidate for this position is self-motivated and a problem solver.

Fully Remote – 9am-6pm PST (11am-8pm CST)

Contract-to-hire

Pay: $20/hr

Responsibilities

• Supporting customers with day-to-day issues relating to e-commerce and virtual products through email, chat, social media, and phones
• Process returns once received, address verification, and other non-customer-initiated tasks
• Handling customers through social media such as replying to Facebook and Instagram messages
• Assisting vertical teams such as loss prevention and trainers as needed
• High quality, efficient production to meet pre-determined metrics relating to performance including productivity and customer satisfaction
• Create a rapport during the conversation for potential upsell opportunities
• Attempt to answer questions with all available resources before escalating

Requirements

• Exceptional verbal and written communication skills
• Previous sales, social media, and customer service experience is a plus
• Multitask across multiple channels (email, chat, voice, social media)
• Ability to self-manage daily tasks and productivity
• Ability to keep accurate and consistent records

#NATX