The NOW Hiring for Spa Receptionist Job at Scottsdale, AZ Full Time

Company Introduction:

The NOW offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

The NOW is designed to serve as a sanctuary from the bustling city. Our aesthetic incorporates raw elements and natural materials to create a chic minimalist oasis. Interiors are inspired by nature. Natural wood surfaces and exposed beams are coupled with sheepskins and rawhides, cactus galleries, and crystal grids. All the elements are aligned with nature and form the ultimate zen environment for optimum relaxation.

The NOW’s menu was crafted with the individual in mind with fully customizable enhancements from our Deep Tissue add-on, to Calm Balm, to our wildcrafted Herbal Heat Therapy among others. Come in for a 25-minute massage after a long day or book that refreshing 80-minute deep tissue for some real you-time.

With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States.

Restore Your Body. Reset Your Soul.

Overview:

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

DAILY FUNCTIONS:

The Experience Guide is responsible for the reception area and overall seamless daily operations of facility. Includes, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.

• Provide top level guest service for all including internal guest service.
• Be on time for your shift.
• Properly open and close boutique each day according to Standard Operating Procedures.
• Accurately book, change and cancel massage appointments.
• Acknowledge and greet everyone who enters and leaves.
• Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.
• Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
• Utilize computers with skill and proficiency and only for business purposes.
• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management.

WHAT EMPLOYEES VALUE ABOUT THE NOW:

• Starting salary $16-$20 with bonus
• Aggressive bonus structure
• One free massage a month
• Discount massages for family members
• Team member referral bonus
• Excellent Medical, Dental, and Vision plans for all full time employees
• 401k Retirement Plan
• Substantial discounts on products
• Surprise lunches
• Daily coffee, tea and snacks provided