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Canada
The Royal Conservatory Looking for Customer Service Representative – Part time at Toronto, ON Full Time
Job Description:
Our Customer Service team members work both independently and in collaboration with internal departments to appropriately manage customer expectations and provide a superior customer service experience. This team is responsible for the organization’s front-line interactions with customers for a number of departments, primarily the Certificate Program (Examinations), but also for Teacher Certification, Digital Learning, and the online Bookstore. This position is ideal for gaining experience in arts administration, fostering diplomacy, and enhancing already strong written and verbal communication skills.
Our Customer Service team members work both independently and in collaboration with internal departments to appropriately manage customer expectations and provide a superior customer service experience. This team is responsible for the organization’s front-line interactions with customers for a number of departments, primarily the Certificate Program (Examinations), but also for Teacher Certification, Digital Learning, and the online Bookstore. This position is ideal for gaining experience in arts administration, fostering diplomacy, and enhancing already strong written and verbal communication skills.
WHAT YOU WILL DO:
Handle inbound telephone inquiries/concerns
Respond to e-mailed/mailed inquiries/concerns
Process assigned administrative tasks within tight deadlines
Work in compliance with the provisions of The Occupational Health & Safety Act and its regulations, and complies with the organization’ Health & Safety Policy
Perform other duties as required
Job Requirements:
Well-developed interpersonal, spoken and written communication skills
Attention to detail, the ability to learn quickly, multi-task, and make sound judgments in a fast-paced working environment
Comfortable learning/working with new software and Microsoft Office Suite
WORKING CONDITIONS:
Scheduling flexibility for shifts: currently between 8:30 am and 9:00 pm ET (subject to change)
Availability to work evenings and overtime
Works with confidential data and matters
Requires sitting for long periods, looking at a computer monitor, extensive keyboard use, and use of a telephone headset
