The Trevor Project Hiring for TrevorSpace Moderator at Remote Full Time

Who You Are

• Experienced. Must have experience managing social interactions in group settings,with demonstrated ability to respond to the needs of the group thoughtfully, strategically, and compassionately.
• Collaborator. Proven collaborator who approaches all work and interactions with empathy and inclusion. Proven ability to listen and respond to develop mutual understanding and trust.
• Communicator. You can communicate your thoughts clearly and succinctly. You are open about your experience and needs, and can help us understand how to best support you; you are comfortable communicating with users online in a personable way.
• Focused on service delivery and adaptability. Demonstrated commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, including proven patience, enthusiasm, and follow through for support requests from the youth we serve.
• Mission and Culture Aligned. Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.

What You’ll Do

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Continually grow your LGBTQ competency and awareness
• Perform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself.
• Assist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behavior
• Review user content for potential violations of community guidelines.
• Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards
• Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation
• Document and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversation
• Ensure protocol is followed on the documentation and reporting of activity on TrevorSpace
• Respond to inquiries that come in within a timely manner
• Work with emergency services to send support to youth in crisis
• Facilitate discussion with users when appropriate
• Other relevant tasks, duties, or special projects as assigned

Why Trevor?

• A career that truly makes a difference in the lives of LGBTQ young people–every single day
• Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
• Flexible Spending Accounts
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
• Pet insurance
• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
• Online Subscription to Headspace, a digital mindfulness and meditation platform