ThermoFusion, Inc. Hiring for Order Entry / Customer Service Representative at Hayward, CA Full Time

Successful, family-owned Heat Treating & Brazing Business in Hayward looking for dependable, friendly, energetic, motivated individuals seeking careers in a specialized trade.

Essential Job Functions (duties & responsibilities):

1. Use proprietary software to generate work order travelers according to customers’ specifications.

2. Communicate with customers in person, on the phone, and via email to gather information necessary for accurate and efficient order processing.

3. Act as a main point of contact for customer inquiries regarding order status and scheduling.

4. Maintain a high level of professionalism with clients and work to establish a positive rapport with every contact.

5. Help facilitate the advancement of all orders through the production process.

6. Identify customer issues and actively help to solve them.

7. Assist in shipping and receiving department, as necessary.

8. Bring any irregularities or non-conformities to attention of supervisor or management.

9. Promote safety and good housekeeping practices.

10. Perform other tasks as assigned or dictated by position.

Requirements:

1. Strong computer skills and typing skills required

2. Must be extremely detail-oriented. . . for example, not only did you notice the missing period above, but you also noticed the extra space in this sentence and it is truly bothering you .

3. Perseverance: must be able to follow-through and see a challenging task to the end.

4. Strong customer service focus; ability to problem solve, use sound judgement, and follow through on customer requests or concerns.

5. Mechanical or metallurgical aptitude necessary, to learn about heat treating and brazing for knowledgeable discussions with shop supervisors and customers, and for growth within the company.

6. Language Skills: Must be able to communicate effectively and professionally, both orally and in writing.

7. Must be able to pass a DRUG SCREEN.

8. Must have the ability to multi-task, prioritize and manage time effectively.

9. Must be able to regularly lift up to 50 lbs, bend, climb, stoop, and stand.

10. Work Environment: regularly exposed to heat, dust, noise, humidity, fumes, etc.

11. Must have the ability to report for work on time, follow directions, interact effectively with customers and co-workers, understand and follow rules and procedures and accept constructive criticism.

Benefits:

Excellent benefits include

• Choice of Kaiser or Sutter Health Medical for employee & dependents (company pays 80%)
• Dental Insurance for employee & dependents (company pays 65%)
• Life Insurance (company pays 100%) & Very Affordable Employee-Paid Long Term Disability
• A Fitness Gym Membership Reimbursement Benefit paying $40.00 per month to any employee with an active membership.
• Nine paid holidays
• A generous Paid Time Off / Sick Pay Policy granting: 60 hours PTO & 40 hours Sick Pay the first year, 80 hours PTO & 40 hours Sick Pay beginning the second year, and increasing to 120 hours PTO & 40 hours Sick Pay beginning on the 5th service anniversary.
• Company funded 401K retirement plan that matches 7.5% of salary, plus discretionary profit sharing, regardless of employee participation!
• ThermoFusion proudly maintains a culture full of fun, festivities, and familial belonging amongst their 30 employees. Employee appreciation events include SF Bay fishing trips, Oakland A’s games, and Holiday parties. The Annual Thermy Awards Party is an employee favorite as we acknowledge employees, vendors, and guests for their trivial quirks, capabilities, and mishaps in a summertime celebration of silliness!

Come join our team!

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hayward, CA 94545: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have order entry experience?
• Do you have customer service experience?

Work Location: One location