THL Looking for WGC Customer Service & Retail Representative at Waitomo, Waikato Full Time

Would you like to work for NZ’s iconic and world renowned Waitomo Glowworm Caves and help create UNFORGETTABLE holiday experiences for our customers? We are one of NZ’s original tourist destinations! The busy Discover Waitomo team is looking for a Customer Service/Retail Representative who is enthusiastic about tourism to join their crew.

Key criteria for our winning candidate:

Excellent communication skills

Has the ability to cope with difficult people and situations by remaining respectful, polite and professional at all times

Minimum 1 year of experience in a customer service environment

Experienced in Outlook, Excel and Word

Must have experience with current booking management system

Your responsibilities will include:

Provide exceptional customer service

Maintain a current working knowledge of all Waitomo attractions products and services

Knowledge of the local area and wider North Island to assist clients with their general queries

Processes reservations from the counter, agents, coach companies and other groups and individuals

Maintain a current working knowledge of all special offers and promotions, understand the benefits and how to process accurately.

This is an ideal position for someone who wants to build a career in the tourism industry. So why wait? If you are looking for a challenging role that you can make your own, apply now!