TIAA Bank Hiring for Sr. Administrative Assistant at Philadelphia, United States Full Time

The Senior Administrative Assistant provides support to meet the business needs of company upper management. Under moderate supervision, this job is meets the daily requirements of upper management and various other office needs, including operational tasks, organizational duties and office-wide coordination efforts.

Key Responsibilities and Duties

• Serves as primary administrative contact for upper management, working across all lines of business and with external agencies by answering telephone, taking messages and answering routine questions.

• Provides support for daily upper management operations including meeting arrangements, travel and expenses.

• Coordinates overall office functioning through inventory checks, space scheduling, event planning, event execution and paperwork processing.

• Maintains master copies of organizational policy and procedure manuals and keeps them up-to-date.

• Acts as a liaison between upper management and internal departments, ensuring effective communication and cohesion.

• Maintains upper management calendars, contact lists and provides ad-hoc support as needed.

Educational Requirements

• High School Preferred

Work Experience

• No Experience Required; 2+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

3IC

Primary responsibilities are to support the business unit of National Portfolio Management operational day-to-day duties.

Additional Key Responsibilities:

• Coordinate and communicate meetings for high-net-worth clients in multiple locations across multiple time zones

• As the voice of TIAA answer phones and route calls; provide general information to clients; refer questions and issues to appropriate staff or department for further information and problem resolution.

• Maintain calendar for executives

• Create internal/external correspondence using Microsoft Office products (Excel, PowerPoint, Word, etc.) as well as create correspondence and/or log activities in client management system (Siebel/Unified Desktop)

• Compile client data and research

• Make routine travel arrangements and complete expense reports

• Order and maintain office supplies and marketing materials

• Schedule and set-up internal meetings/conference calls/catering as required

• May act as liaison for office facilities and maintenance issues

• May act as liaison for vendors and ensure payment of office-related invoices

• Ad-hoc reporting/projects

• Assist teammates; cover other duties during vacations

QUALIFICATIONS:

Desired skills:

• Bachelor’s Degree

• Proficiency in Outlook, Word and Excel

• Ability to train and mentor new hires under the general supervision of the Senior Manager; willingly shares their knowledge and expertise with others to enhance team performance.

• Ability to consistently work on projects and special assignments and may be asked to be a Subject Matter Expert

• Ability to actively participate in activities of problem solving, project planning, development and execution of stated goals and objectives.

• Demonstrate the ability to work independently, multi-task, prioritize and escalate issues to the proper authority when necessary

• Ability to coordinate workflow with team members and has the ability to act as back-up for the Senior Manager on specific duties

• Organized, detail oriented and follows-through

• Able to multi-task and produce in a fast paced, team oriented environment

• Excellent oral and written communication skills

• Strong interpersonal and customer service skills

#LI-VM1

Base Pay Range: $27.49/hr. – $45.82/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .

For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .

For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .

For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .

For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .

For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .

TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.