Titanium Hiring For Track and Trace Coordinator at Bolton, ON Full Time

Company Profile

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada’s Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America’s Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity!

Job Summary

As the first point of contact for the carriers when the load starts until it finishes, this role is crucial to foresee and relay any issues. They will excel in this role if they are diligent workers who communicate clearly with various partners to gather and report information regarding load status. They must be proactive about reporting abnormalities that they seek from carriers such as early arrivals, delays during transportation and/or late delivery estimates. The information gathered and communicated to the operations team will be a key contribution to the success of the overall department.

Job Duties and Responsibilities

Communicate with carriers for updates on load status from before they pick up until delivery, with consistent follow ups during transit

Seek load details such as arrival and departure times, truck locations and transit issues

Ensure the internal system (TMW) is up to date with accurate details provided by the carriers, including arrival, departure times and each stop on the travel route along with any information that affects rate changes in real time

Communicate with the CXR and CPS teams if issues are identified at any point, such as; late pickups, missed appointments and delays on the road that will cause disruptions

Be the first person on the operations team to know of any changes regarding delays and late deliveries and directly inform the correct people on the operations team

Predict ETA and travel times using available mileage information and note any potential delays

Follow weather reports to forecast disruptions on particular lanes

Be proactive and reach out to carriers before they reach out to you

Provide consistency with communication so carriers recognize your commitment to the load

Adhere to the performance standards set in the KPI schedule

Job Requirements

Proficient with the use of a computer, including Microsoft Office Software (Outlook, Excel, Word, PowerPoint)

Geographic knowledge

Strong verbal and written English communication skills

Proven ability to work with time sensitive information

Preferred

Previous experience using TMW or other logistic software

Previous experience in supply chain logistics environment would be considered an asset

Position Details

Full-time employment

Office environment – no remote work available

Share Purchase Plan – opportunity to buy company shares through payroll at a 100% match

Group Benefits offered – health and dental

Titanium is committed to investing in our employees through the use of annual performance reviews – we promote from within!

Titanium Transportation Group Inc. is committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team at [email protected] and we’ll work with you to understand what is needed.

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.