TLSContact Hiring for Visa Application Centre Agent Job at Dublin , Ireland Full Time

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

TLScontact Ireland is looking for a full-time Visa Centre Agent in Dublin for a renewable period of 12 months. The employee will work 4 days a week with 10-hours shift (8am-6:30pm). Working days can be any 4 days from Monday to Friday.

The Visa Centre Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

• Handling day-to-day Visa Applications in line with our Client processes :

– Greeting Visa applicants and answering their questions
– Explaining each step of the Visa application process & guiding visa applicants
– Completing Visa applications completion through our online system
– Collecting bio-metric data (picture & finger-print)

• Proposing & selling “Added Value Services” (AVS) to our Visa applicants according to their needs (courier services, premium services etc…)
• Providing a first-class service and a positive customer experience
• Flagging to Management situations or issues that may give rise to concern
• Supporting continuous improvement initiatives within the Visa centre

Essential Requirements:

Robust knowledge of customer service techniques and principles
Demonstrable experience in a customer service role engaging direct liaison with the public
Working in a fast-paced and at times highly pressured environment
Competent technology skills in particular with MS Office

Desirable Requirements:

Language: fluent English
Experience in a Public Sector / Government client working environment / Visa Application Business
Experience of working abroad and / or in an international organization
What we offer:

What we offer :

• Salary: 2,475 EUR monthly/gross (annual 29,700€)
• Sales bonus: Opportunity to earn up to 15% monthly based on collective team performance
• A company pension scheme for employees with 1 year seniority
• A full time contract on a 4-days week schedule
• A diverse and multicultural environment within a global organization
• Regular team breakfasts/lunches

Recruitment steps :
If your application matches the requirements above, you will be contacted by our International Recruiter for a first phone conversation (within 2 weeks max). When successful, you will be invited for a face-to-face interview with the Operations Manager in the Visa Centre in Dublin.

Kindly note that only shortlisted candidates will be contacted.

Please find our Privacy Notice for job applicants via this link : https://www.tlscontact.com/en/recruit-privacy-notice/

Job Type: Full-time
Contract length: 12 months

Pay: €29,700.00 per year

Schedule:

• 10 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)