TOCA USA Hiring for Operations Shift Lead – Naperville, IL at Naperville, Illinois Full Time

At TOCA Everybody Plays! Headquartered in Costa Mesa, California, TOCA Football, Inc. is the largest soccer center operator in North America, and an official soccer training partner of MLS. We are transforming the soccer experience and building communities that inspire everybody to play. TOCA provides a technology backed, authentic soccer experience on demand, making players better and getting more people to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the World’s most popular sport.

About the Position

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at TOCA’s standard of service.  This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population of employees.

Responsibilities:

Employee Management:

• Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.

• Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with TOCA’s policies and procedures.

• Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with TOCA’s policies and procedures.

• Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.

• Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.

  Programming:

• Able to communicate TOCA programming information to guests with a high degree of knowledge and accuracy when escalated by an Associate. 

• Resolve operations problems (Scheduling, Reservations & Enrollment in programs) in a skillful, expedient manner.

• Aide in the execution of special events and programs.

  Maintenance and Safety:

• Maintain a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.

• Reports all maintenance requests to the General Manager in a timely manner.

  Accounting and Finance:

• Responsible for distributing all cash drawers, deposits and safe monies to Associates.

• Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, utilization reports, food and beverage reports, over/short reports

• Required to complete daily audit reports to the facility’s General Manager.

• Other duties as assigned

  All above areas are responsible for..

• Providing excellent guest services by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate

• Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service

• Adhering to First Aid and emergency guidelines and procedures

• Adhere to all OSHA Safety Standards and be alert and communicate safety / security problems to the Supervisor or Lead immediately.

• Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

• Maintaining TOCA Naperville housekeeping standards for all areas of the facility including; lobby, seating, restrooms, meeting spaces, fields, player benches and offices

• Periodically, efficiently performing clerical activities

• Maintaining a professional and organized demeanor when dealing with both internal and external Guests

• Providing services as required for special events, tournaments and competitions

• Performing various tasks as necessitated by Guest Service or facility requirements

• Adhering to all TOCA policies and procedures

• Communicate with guests on inquiries into the soccer training methodology and technology

  Skills & Qualifications:

• Is a highly motivated self-starter who is service minded, enthusiastic and energetic

• Demonstrates an understanding of TOCA Naperville’s commitment to quality service, products and entertainment

• Possesses strong interpersonal and communication skills

• Consistently maintains a pleasant, professional and approachable style

• Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities

• Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

  TOCA Football is an equal opportunity employer. We celebrate diversity throughout our organization – join the TOCA Family!

  About TOCA:

  TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA’s training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level.

  To learn more, visit tocafootball.com

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