Toronto Transit Commission (TTC) Looking for Trip Analyst at Toronto, ON Full Time

JOB INFORMATION

Requisition ID: 4994

Number of Vacancies: 1

Department: Wheel-Trans Operations (20000018) – Wheel Trans Senior Manager’s Office (30000381)

Salary Information: $59,677.80 – $74,529.00

Pay Scale Group: 6SA

Employment Type: Regular

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: January 6, 2022

Last Day to Apply: January 12, 2022

Reports to: Manager, Planning & Policy

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

Responsible for the analysis of all services provided by Wheel-Trans in order to ensure the service operates in the most efficient and effective manner and is compliant with the Accessibility for Ontarians with Disabilities Act (AODA). This involves determining performance measures to meet demand and service requirements; preparing cost benefit analysis; developing and maintaining data and computerized models; analysing all service schedule results; and conducting operational assessments on all scheduling and service results data and provided recommended changes as a result of data analysis. This position is responsible for overseeing, compiling, analysing and summarizing all service related data for all internal and external reporting on behalf of the Wheel-Trans department.

Key Job Functions

Translates business problems and requirements using accepted methodology so that an information solution can be acquired

Assists in the development of workflows, forms, process and data modeling, business requirements and system specifications for system solutions

Ensures all data, including landmarks, is accurate and reflects requirements for daily service and the Family of Services program and oversees scheduling software data updates

Assess the requirement for additional services to achieve the most efficient service possible

Develops and reviews special event calendars and incorporates into workforce management plan

Review annual trends ensuring daily schedules reflect any known factors

Ensures all methods used for data analysis produces accurate reporting and data result

Tests and implements all data technologies

Running data validation routines to correct data and ensuring that data is properly matched, accurate, complete and balanced

Reviews all service delivery influences such as weather, road closures, special events, etc., to determine the impact on service and ensuring measures are in place to present the most accurate data findings

Identifies, researches, compiles, develops and analyzes statistics and information related to operations to evaluate Wheel-Trans operated and contracted services

Participation in the TTC Customer Service Ambassador Program

Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies

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Skills

Apply analytical skills

Demonstrate appropriate and effective interpersonal communications through various media

Demonstrate knowledge of the industry and / or sector

Use office technology, software and applications

Education and Experience

Completion of a University degree or College Diploma in a relevant discipline such as Business Administration or Mathematics or a combination of education, training and experience deemed to be equivalent.

Additional Requirements

Comprehensive knowledge of all aspects of the Specialized Transit on-demand service as well as computer systems, encompassing legacy mini-computer applications to current PC server-based Local Area Network systems

Good demonstrated working knowledge of specialized transit and public transportation planning; and good technical knowledge of specialized transit operations including relevant equipment, processes and procedures

In-depth knowledge and ability to use such software programs including public transit software such as GIRO Hastus On-Demand, Mainframe or other data analytical software, Word, Excel, etc.

Sound business judgement; highly-developed problem-solving, organizational, interpersonal, verbal communication, presentation and report writing skills

A few years experience of specifically computer-related data analysis skills

Complete knowledge of collective agreement management is an asset

Knowledge of the GIRO Hastus On-Demand scheduling system, data analytics software and third party computer software packages, such as Excel and Word

Must be task oriented and must meet specific deadlines

Must have or acquire a thorough knowledge of departmental and Commission procedures relating to Wheel-Trans operations and applicable Collective Agreements relating to duties performed

Knowledge of the Wheel-Trans Crew Scheduling mainframe system

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

Note: All TTC Employees are required to be fully vaccinated as a precondition of employment in accordance with TTC’s Mandatory Vaccination Policy

We thank all applicants for their interest but advise only those selected for an interview will be contacted.