Toyota Hiring for Toyota Care Assessor Job at Palmerston North , New Zealand Full Time

An exciting opportunity now exists to join our Service Operations team as a Toyota Care Assessor at our Head Office in Palmerston North. Reporting directly to the Assistant Manager – Warranty, this fixed term (12 months) role will see you using your exceptional customer service and administration skills to help our Dealers provide the “best customer service in town” regarding our Toyota Care Warranties and Service Plans.

To be successful in this role you will need to have exceptional customer service skills and be able to form strong relationships with people both over the phone and via email. You will be the type of person who thrives in an environment that is both varied and busy and you will have a passion for sharing both knowledge and information. The ability to juggle multiple tasks, a good head for numbers and a strong attention to detail are also required for this role.

Some of your responsibilities will include:

Supporting the management of incoming warranty claims
Conducting investigations into Warranty claims to ensure they are correctly assessed and closed
Conducting on-claim administration
Providing advice and guidance to the Toyota Store Network on Warranty and Service Plans
Supporting the management of the servicing inbox to resolve all incoming warranty queries
Ensuring that all invoices are processed within required time frames

We pride ourselves on our people so to be successful in the role you will need:

Exceptional customer service skills and the ability to form good relationships
Strong administration skills and a good head for numbers
Previous experience in dealing with clients both on the phone and via email
Strong Microsoft Excel skills and the ability to learn new systems
The ability to thrive in a busy environment
A proactive, positive can-do attitude
Automotive knowledge is advantageous but not essential

So who are we?

Toyota New Zealand is a wholly owned subsidiary of Toyota Motor Corporation, Japan and in 2020 celebrated 33 years of vehicle market leadership in New Zealand. We constantly strive to deliver customer satisfaction and continually transform ourselves to meet our customer’s needs and styles, passion’s and dreams. From the moment you enter Toyota – you will notice a difference! We back our people to do extraordinary things and believe that if you can dream it, you can do it!

What can we offer?

Opportunity to work in a global organisation where people are the heart of everything they do
Excellent staff benefits
A supportive and fun team environment that is focused on getting results

If you are confident that you meet the above then please apply with your cover letter and CV online today telling us why you think you have what it takes to excel in this role!

The recruitment for this role is being managed by QJumpers HR Assist. For a confidential discussion please do not hesitate to contact Annette Weatherall on 0800758673.

Only applicants with New Zealand Citizenship or New Zealand Permanent Residency should apply.