Transat Tours Canada Looking for Agent Social Media and chat at Montréal, QC Full Time

The holder of this position will have as main mandate to assist Transat and Air Transat customers over social media and live cha

Responsibilities

Act as an ambassador for Transat / Air Transat on various social media channels as well as on live chat

Assist customers in a creative and proactive manner to ensure a high quality and efficient customer service;

Make first responses from other departments (Customer Relations, Marketing and Central Baggage) outside of their opening hours and document interactions to facilitate follow-ups.

Identify issues, opportunities and potential crises in conversations and user generated content about Transat and Air Transat and escalate accordingly;

Monitor conversations and User-Generated Content (UGC) about Transat, Air Transat and the competition to identify brand advocators and influencers and maintain an online relationship with them.

Requirements

Bilinguism (oral and written) is essential, with exceptional writing abilities;

Sense of customer service, resourcefulness, proactivity and empathy;

Very good judgement;

Two (2) year experience in selling South, Europe, Circuits and/or Cruise products;

Knowledge of Radixx, TTS, Salesforce and corporate policies;

Excellent knowledge of the most popular platforms such as Facebook, Instagram, Twitter and iMessage;

Capacity to work under pressure;

Pass an aptitude test (approximately 45 minutes);

Able to work on rotation (day/evening) and on weekends and holidays;

Excellent knowledge of the travel industry;

OPC and TICO certification.

#LI-Hybrid

#LI-MY1

Job Details

Location : Montreal and/or Telework

Type of Work : Permanent, full time

Job category : Call Centre and Customer Relations

Business segment : Head office

Business unit : Transat Tours Canada

Job # : TTC-22-204

End date of posting : 2022-07-04