True Care Hiring for Clerical/Administrative Representative (Bilingual: Spanish) at Bronx, NY Full Time

Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position Title: Clerical/Administrative Representative (Bilingual: French)

Reports to: Recruitment Office Manager

Job Summary: The Clerical/Administrative Representative works closely with our HHA Recruitment team. He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently. The Clerical/Administrative Representative is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.

Responsibilities include:

• Work with chosen caregivers to guide them in submitting all required work and medical documentation via phone and in-person
• Participate in orientation by meeting and greeting all applicants, screening them and providing the necessary paperwork needed for them to start working i.e fingerprints, OMEG, employment verification, reference check
• Follow up with unattended applicants to reschedule orientation dates, verify attendance for orientation and in-service classes
• Assist with the formatting of policies, procedures and other documents as necessary
• Maintain open lines of communication with all applicants
• Demonstrate service excellence and positive interpersonal relations in dealing with others, including, patients, families, employees, managers, medical staff
• Responsible for the completion of intake, enrollment, and monitoring ongoing Caregiver applications
• Participate with in-service and orientations as requested
• Ensure a high level of care for the caregivers
• Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers
• Ensure caseload retention and assist with growing the company’s referrals
• Maintain HIPAA compliance and regulations

Job Requirements:

• Diploma from an accredited High School; GED equivalent
• Bilingual in Spanish is required
• Have experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plus
• Demonstrated exceptional customer service experience
• Excellent verbal and written communication skills

Salary range commensurate with experience- $21-$23 per hour