TrueSource, LLC is a leading provider of facility repair and maintenance services to national retailers and other customers. Our company services Customers which include Fortune 100 businesses at over 30,000 locations throughout the United States and Canada. Our expertise spans diverse trades including doors, locks, plumbing, electrical and handyman services, with 24-hour availability and rapid response times. Our company complements its service offerings with in-house design and manufacturing of a variety of security enclosures which are marketed to the same Customer base.
The Dispatcher role is responsible for the timely, accurate dispatch of work-orders to the most appropriate Affiliate (based on expertise, experience, cost, responsiveness, location, and capacity). Ability to triage a Customer work order is critical in order to properly diagnose the situation and select the most appropriate Affiliate. Is proactive and makes timely decisions regarding Affiliates’ assigned status, territory, trade, skill level, etc., in order to meet stringent Customer deadlines, and to avoid any lapse in service. They ensure cost control measures are employed.
Job Responsibilities
Key Performance Measurements
Requirements:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.
Compensation and Benefits
At TrueSource, LLC we believe our people are what make us great and so we take great care of Our People! TrueSource, LLC has an industry leading compensation and benefits program to include:
Benefits start on your first day at TrueSource, LLC.
TrueSource, LLC considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
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