Trust Consulting Services Inc Hiring for USPTO – Computer Operator Job at Washington, DC Full Time

Trust Consulting Services, Inc. is a certified 8(a), HUBZone, SDVOSB firm specializing in Acquisition Management, Program Management, Financial Management, Information Technology and Facility Management in support of state, local and federal agencies. We have an immediate opening for a qualified Computer Operator supporting the United States Patent & Trademark Office (USPTO) Enterprise Information Technology Support Services (EITSS) program.

This effort will ensure that our modernized next generation systems enable USPTO employees to accomplish their important work.

At Trust Consulting, we value every employee. We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, sexual orientation or any other protected status. We also greatly value military veterans!

The duties and skills of the Computer Operator position include but not limited to:

• Install and configure computer hardware and software systems
• Monitor computer systems and networks to ensure they function efficiently
• Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues
• Troubleshoot network and system problems to provide solutions to hardware/software defect
• Follow instructions contained in equipment manual when setting up a system or conducting repairs
• Create and set up new user accounts/profile, as well as address issues with passwords
• Establish and maintain positive trust relationship with customers and with data specialists such as programmers
• Perform tests to verify the functionality and usability of new technology
• Present to company management reports of IT/systems support services
• Offer recommendations on customer learning requirements during the development of client training programs
• Conduct research to identify ways of improving on current system performance
• Produce shift status reports to communicate shift operations and issues to superiors

Qualifications:

• IT Industry experience will vary depending on skill level of position being filled
• Familiarity with common operating systems and network monitoring programs
• Knowledge of data user interface and query software, object- or component-oriented software
• Excellent data entry skills for accurately maintaining processing logs
• Keen attention to deal, critical thinking and analysis skills
• Problem-solving skills to effectively resolve database and system issues and user concerns
• Time management and organization skills for prioritizing tasks accurately based on a production schedule
• Teamwork and collaboration skills
• Customer service and interpersonal skills
• Integrity to maintain confidentiality when working with sensitive business data
• Verbal communication to explain complex technical information to users with little technical knowledge
• Bachelor’s Degree in related field of study is preferred

Top Secret SCI with polygraph Clearance (Preferred)

Opening: Immediate Hire

Term: N/A

Salary: Based on experience

Hours: TBD

Employment Benefits

Trust Consulting has high expectations for those who join our mission, but we also provide competitive compensation, free skills training or educational reimbursement, and unparalleled workplace flexibility (when available). We also offer a full complement of employee benefits, including:

CareFirst Healthcare Plans

BlueChoice HMO Gold 500

Blue Choice Advantage Gold 1000

BluePreferred PPO Gold 500

Dental

Vision

Supplemental Insurance Programs

Group Accident Insurance

Group Hospital Indemnity

Group Critical Illness Advantage

Group Disability Advantage

401(k) Retirement Plan

Guided Profile

Fully Managed Profile

Self-Directed Profile

Flexible Spending Account – TASC

Healthcare FSA

Dependent Care

Transit

Parking

Leave

10 Holidays (Company Approved)

Vacation

Sick

FMLA