DEFINITION
Under general supervision, provides a variety of office support activities to an assigned department, which may include word processing, data entry and organization, telephone and counter reception, processing of invoices, record keeping, statistical and technical report preparation, and filing; provides information and assistance to the general public; and to perform related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision of staff. May provide technical direction to lower level clerical positions.
CLASS CHARACTERISTICS
Incumbents at this level possess a comprehensive, authoritative understanding of all departmental functions and professional activities, and provide support to professional-level staff in the completion of their duties, in addition to completing complex clerical assignments including taking and transcribing meeting minutes and assisting in department-related projects and programs. Adequate performance at this level requires the knowledge of departmental or office procedures and the ability to choose among alternatives in solving problems. This class is distinguished from the Office Assistant series in that the latter provides a more limited spectrum of office support work and is further distinguished from the Administrative Technician in that the latter performs specialized work that requires in depth technical knowledge and skill.
EDUCATION AND EXPERIENCE:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to the completion of the twelfth (12th) grade and three years of increasingly responsible office support experience in the field assigned.
LICENSES AND CERTIFICATIONS:
None.
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