U.S. Bank Hiring for Automated Clearing House (ACH) Operations Manager at New York, New York Full Time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank’s ACH Customer Support group is hiring! We are looking for an experienced ACH Operations Manager to lead a remote team of 11 individuals. The team is high functioning and responsible for setting up ACH services for new corporate customers that want to use ACH services as part of their treasury management services. The team receives requests, processing, validating, and moves them into production.

Job Highlights:

• You will develop a cohesive team atmosphere and there are team building exercise, coffee chats (virtual) as well as sessions to support the team.

• Responsible for review and approve timecards, monitor overtime to reduce.

• Ensure work is meeting service level agreements, lead staff meetings to share news and cover topics such as developing new processes

• Coach employees with performance issues, perform monthly or more frequently one on one’s with staff to learn of concerns or opportunities to advance department progress.Perform annual reviews.

• Partner with business partners in treasuring management, development, and technical partners to resolve issues and keep aware of the overall progression of ACH topics. Onboard and implement new customers and services.

• Serve as a point of contact for high-level issue escalations and areas needing attention.

• Assure team is staying current with daily, weekly, monthly and annual tasks as outlined in process flows.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Eight to ten years of operations-related experience

Preferred Skills/Experience

• Strong knowledge of ACH processing, systems, clientele onboarding,

operation functions, systems, policies and procedures for the assigned area

• Strong leadership abilities

• Knowledge of desktop, MS Office Suite, Words, teams, and Prep Plus desired.

• In-depth understanding and practical application of applicable laws and regulations

• Excellent organizational, managerial and project management skills

• Well-developed customer relations skills

• Excellent interpersonal, verbal and written communication skills

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Thorough knowledge of banking operations and human resources

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $87,465.00 – $102,900.00 – $113,190.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.