The ULA Group is an internationally recognised Visual Solutions provider, leaders and specialists in all facets of LED screen technology, visual media, architectural, entertainment, stage and studio lighting.
Within our team, an exciting and diverse position has become available for a Technical Customer Support Representative for immediate start based in Auckland.
A large focus of this role will be the aftersales support of entertainment and film lighting, lighting consoles and associated products such as wired and wireless dmx management, haze and fog machines, chain motors and truss products.
However, this is not limited to these products as visual products such as LED screens, video switching, and control products are also a major part of our business.
You will be responsible for:
High level aftersales support to our existing client base
Assisting the technical department with troubleshooting
Assisting with QC checks prior to the dispatch of new goods to customers
Assisting the sales team with product presentations to consultants and clients
Customer technical training
Active participation in trade shows, corporate events, showcase seminars etc.
Design support – assisting customers with hardware design
Providing proactive feedback to the sales team
Internal admin duties as required
Our Key Requirements are:
Proven technical experience – preferably in the entertainment, film lighting & visual technology related sector.
Functional knowledge of professional commercial lighting products
Possess strong communication and interpersonal skills
Display initiative and technical ability to quickly understand and learn new product technologies
Ability to effectively manage multiple projects and clients simultaneously
Great time management skills, ability to work autonomously as well as in a team environment
Well presented with exceptional customer service focus
Proactive and reliable team member
Available for provincial and odd international travel
Current driver’s license and passport
A positive ‘Can Do’ and coachable attitude
You will be reporting to the New Zealand Branch Manager
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