ULINE INC Hiring for Customer Service Team Lead at KENOSHA, Wisconsin Full Time

JOB REQUIREMENTS: Customer Service Team Lead From $28 to $35 per hour
Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is
the heartbeat of our company. We depend on our Call Center employees to
serve our customers and fulfill our promise of reliability. Apply now!
Join us on Thursdays from 1 PM to 3 PM for a walk-in interview. Better
together than apart. This position is on-site, and we are looking for
good people who share our passion. Position Responsibilities Coach and
develop Customer Service Representatives in all areas of performance
including metrics and behaviors. Audit phone, email and other customer
interactions, observing performance, techniques and application of
guidelines and procedures. Evaluate quality, track results and provide
coaching for increased success. Provide feedback to management and
challenge processes to increase efficiency and customer satisfaction.
Complete performance reviews and assist with interviewing process for
new Customer Service hires. Train reps to understand policies,
procedures and products. Communicate policy updates and Uline
information through team meetings and one-on-one sessions. Document
coaching and development sessions. Handle escalated customer issues and
provide weekly function support for customer interactions. Minimum
Requirements High School diploma or equivalent required. Bachelor’s
degree preferred. 3+ years customer service experience. 2+ years of
experience in a leadership / supervisory role preferred. Benefits
Complete medical, dental, vision and life insurance coverage, Flexible
Spending Accounts and wellness programs. 401(k) with 5% employer match.
Paid holidays and generous paid time off. Tuition Assistance Program
that covers professional continuing education. Bonus programs that
include annual performance, sales goals and profit sharing. Employee
Perks First-class fitness center. Beautifully maintained walking trails.
About Uline Uline is North America’s leading distributor of shipping,
industrial and packaging materials. We’re a family-owned company known
for incredible service, quality products and same-day shipping of our
huge in-stock inventory. With over 9,000 employees across 13 locations,
it’s time you joined Uline. Uline is proud to operate as a drug-free
workplace. All new hires must complete a pre-employment hair follicle
drug screening. #LI-NS1 #LI-IL001 (#IN-KNMANC) Our employees make the
difference and we are committed to offering exceptional benefits and
perks!Explore to learn more! EEO/AA Employer/Vet/Disabled *****
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8E4D50B00AD545E2