Unisys Corporation Hiring for Senior Service Manager at Philadelphia, Pennsylvania Full Time

Reference #: REQ553046
What success looks like in this role:

Leads the largest, most complex and critical service delivery processes for strategically important clients.
Leads the development of innovative ideas and principles related to client service delivery, incident management, change management and related activity.
Diagnoses and resolves complex and/or technical issues escalated from Service Delivery Management team members and/or clients.
Proactively identifies and addresses significant service quality and recurring / systemic issues.
Provides regular progress reports and activity updates to management, identifying areas of concern and opportunities for improvement.
Collaborates with management to ensure Service Management priorities and activities are aligned with and support business and product goals.
Coordinates the activities of Service Management team members to provide an enterprise view of operations.

You will be successful in this role if you have:
Bachelor’s Degree and a minimum of 8 years of relevant experience
Understanding of business-related operational drivers/KPIs
Advanced office skills
Advanced data analytics skills
Expert reporting skills
Expert Problem-Solving Skills
Advanced visualization and presentation skills
Communication/stakeholder management skills
ITIL 4 Certification (Foundation – required, Specialist/Strategist – desired)
ServiceNow Fundamentals

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

Unisys is an Equal Opportunity Employer — Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity