United Airlines Inc. Hiring for Associate Analyst – Customer Care Operations (Hybrid) at Chicago, IL Full Time

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Job overview and responsibilities

This role is responsible for Customer Care operational workflow and support by working closely with Customer Care & Operational leadership to provide the best service to internal and external customers.

• Adjust workflow for department, team or individuals as defined by Customer Care Playbook

• Proactively monitor offline ASA for KPI and regulatory compliance

• Alert appropriate stakeholders to operational irregularities

• Support operational aspects of other Solutions & Recovery lines of business as needed

• Completes data analysis, operational and ad hoc reporting

The salary for this position is $50,000 – $64,700 dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Salary and benefits information is being included in this job posting in accordance with Colorado state law.

• Bachelor’s degree or 2 years of equivalent work experience

• 2 years of previous experience in offline workflow administration

• 2 years in operations or analyst role

• MS Office to include Word, Excel and PowerPoint required

• Ability to effectively communicate with peers, supervisors, outside contacts

• Capable of working independently as well as part of a team environment required

• Ability to handle multiple, diverse tasks in a high stress work atmosphere required

• Attention to detail and ability to prioritize effectively

• Problem-solving ability

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

• Previous Customer Care experience