The UW Medicine Contact Center is a fast-paced environment where customer service, patient care and accuracy are the highest priorities at all times. The Contact Center has an outstanding opportunity for a Fixed-Duration Data Entry Specialist (Full-Time, Day Shifts) with the Data Entry Team. This position is expected to last approximately 6 to 12 months.
The mission of the Data Entry team is to improve the referral and appointment process within the UW Medicine Health System. The Data Entry Specialist will provide centralized support in the Contact Center by independently entering referrals into Epic software, verifying payers and plans prior to patient appointments through electronic eligibility verification and online third party support systems, and maintaining patient demographics from patient documentation to support integrity of the medical record. Complete and maintain service level agreement standards through assisting team with hundreds of referrals on daily basis ensuring patients can access our clinics in a timely fashion, review the coverage status of patients prior to day of service through electronic eligibility verification, and the retrieval of documentation of faxes for updating patient records in Epic.
RESPONSIBILITIES:
This position is within a call center environment and will require the handling of inbound and outbound calls.
MINIMUM REQUIREMENTS:
High School/GED AND one year of office clerical support experience OR equivalent education/experience
DESIRED:
Knowledge of Epic
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].
Governor Inslee’s Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.
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