The Dornsife Center for Economic and Social Research seeks a project assistant with exceptional customer service skills to assist the staff of the Understanding America Study.
The Understanding America Study (UAS) is a national panel of approximately 10000 individuals representing the entire United States. The study is an ‘Internet Panel,’ which means that respondents answer our surveys on a computer, tablet, or smart phone, wherever they are and whenever they wish to participate, in English or Spanish. We randomly select people around the country using postal codes. Surveys are designed by research teams around the world, programmed and tested by our team at the Center for Economic and Social Research, translated into Spanish, and then fielded. This panel is yielding insights and information of significant value to policy makers, government agencies, non-profit organizations, opinion pollsters, social science researchers, corporations and more.
As an essential member of the UAS help desk, the project assistant will provide quality customer support for study participants over the phone and through written correspondence. They will assist with coordinating study participant activities, including recruitment, correspondence, screening, orientation, and payment. The project assistant also follows established data collection and management procedures to prepare, collect, record or enter data, and collects pertinent information from study participants through phone and written correspondence.
Superior communication skills and attention to detail is a must. Experience working directly with human subjects in a research setting is a plus. Customer service experience in English/Spanish is a plus.
This position is funded on grants.
Pay range: $26 – $31.63 per hour – DOE
Required Documents and Additional Information:
The University of Southern California is an Equal Opportunity Employer that Values Diversity.
Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Knowledge of data collection procedures and some experience with proposal preparation and production of technical documents
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