VeChain Hiring for Customer Service Representative at United States Full Time

NB: Candidates will have a schedule meeting with our lead hiring manager, Mr Riley Dickson. It will take up to 30-40 minutes through Telegram Messenger Chat App, have it installed on your phone, then add and message the hiring manager by searching for this username OfficeHrDesk

Schedule time:
Monday, November 14th, 2022

8:00am – 8:45am, 9:00am – 9:45am, 10:00am – 10:45am, 11:00am – 11:45am, 12:00pm – 12:45pm

Responsibilities for Customer Service Representative

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion

Document all inquires, requests, resolutions, and follow-up tasks

Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines

Display a courteous and empathetic attitude to all customers

Perform research to answer customer inquiries and requests

Grow existing customer accounts through exceptional customer service and effective sales techniques

Meet quantitative performance metrics as outlined

Keep customer accounts current by updating databases during calls

Qualifications for Customer Service Representative

High school diploma or general education degree (GED) required

1 year of customer service experience

Experience working with inbound and outbound calls, customer retention, and inside sales preferred

Proficient in Microsoft Office

Excellent interpersonal and communication skills

Comfortable working in a high volume role

Demonstrated ability to prioritize tasks and manage time efficiently

Basic computer skills in various software and web-based applications