At Vendasta, we believe in helping great local businesses survive and thrive in a world that’s more competitive than ever—and we’re growing our team! This is an opportunity to join one of the fastest growing tech companies in Canada and make a direct impact on local economies worldwide. In a world where local businesses all over the globe have had their livelihoods turned upside down, Vendasta continues to help them embrace digital solutions and flourish.
Vendasta is a certified Great Place to Work and Best Workplace™ for Today’s Youth and Women. Keep reading if you’d like to join us on our mission to support small businesses all over the world.
About the Job
We are looking for an IT Help Desk Technician, who will provide Tier 1 support to our customers via phone, email, and computer chat. They will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. The IT Help Desk Technician will escalate issues that extend beyond Tier I span of control.
An ideal candidate will have their A+ certification, Linux experience, and a passion for learning new technology. Proficiency with macOS and Windows computers is a must. You need to be a highly detail-oriented and analytical individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner.
The impact you’ll have
The value you’ll bring
About Vendasta
So what do we actually do? We create an entire platform full of digital products & solutions that help small to medium sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketing … and much more! Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business. We’re trusted by 65,000+ channel partners and 6 million SMBs worldwide!
Perks
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