Veolia Australia & New Zealand is the only global company to provide a full range of environmental services in the fields of water, waste management and energy solutions.
With the global expertise gained from serving the environment for more than 150 years, Veolia operates in more than 40 countries around the world, with well over a hundred sites and approximately 4000 employees in Australia & New Zealand.
We are seeking an experienced Customer Services person to join our Customer Services Team. You will be responsible for providing an exceptional customer service experience that meets our clients and visitors needs.
We currently have one permanent position and one 12 month fixed term position. Please specify which you are applying for or if you are interested in both of them.
On the job training and career development
A great team-working environment
Competitive hourly rate
First point of contact for customer enquiries
Ensuring customer enquiries, (face-to-face, by phone and electronically) are responded to in a timely manner
Updating the Customer account database and ensuring information systems are kept updated with full and accurate details
Making sure customer enquiries are professionally and promptly handled, resolving the enquiry at the first point of contact where possible.
Assist with credit control and billing and other customer service activities as required
Minimum 3 years experience in frontline customer services
Strong computer Literacy, Internet, Email, Word Processing and in particular Excel
Experience working with CRM Systems
Cash handling experience
Excellent active listening skills
Good attention to detail
Ability to work in a team
If you are proactive and self-motivated, able to prioritise tasks and manage time efficiently apply now to be considered for this exciting opportunity.
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