At Verivest, we are on a mission to help real estate investment managers up their game and help investors make better decisions. Our end-to-end tech solution spans the lifecycle of a fund, from advisory to fundraising, to administration. We are disrupting the industry by automating the way managers setup entities, focusing on technology-led fundraising, and providing valuable third-party oversight and administration, for simple to the most complex investment vehicles. With deep expertise in real estate, accounting and technology, the result is a high value solution for both sides of the market, facilitating greater efficiency and transparency in an extremely fragmented market.
The Role
As our Customer Support Specialist, you will become the face of Verivest’s platform as our product expert and champion. You will work directly with users, including investment managers, investors and internal stakeholders via email, online chat, and phone, to address inbound questions, troubleshoot issues and provide product support. You will collaborate with our Product team and Customer Success Managers to write and maintain content for our support library, with a view to increase self-service and overall product adoption. This role is a great opportunity to build valuable, hands-on experience in a software startup, and expand your product support skills, with pathways to grow across our team, into areas such as technical support, or customer success.
Our Core Values
Responsibilities
Skills and Qualifications
Our Benefits
We are a remote organization with a competitive benefits packaging, including generous time off, company paid health insurance, 401(k) plan with company match, and paid training and development opportunities. To find out more about our benefits, please visit www.verivest.com/work-with-us (http://www.verivest.com/work-with-us)
At Verivest, we are committed to creating a safe, diverse, and inclusive workplace. We make our hiring decisions based on merit, and do not discriminate on the basis of race, religion, color, nationality, gender, gender identity expression, sexual orientation, age, marital status, veteran status, or disability status. We encourage anyone who identifies as members of these communities to apply.
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