Vertiv Corporation Hiring for Medium Voltage Field Supervisor, Switchgear and Busbar – 20235661_43447968828_13-5671 at Little Rock, Arkansas Full Time

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4054419
POSITION SUMMARY

A Field Supervisor is responsible for performing supervisory duties in
his service region, leading a team responsible for performing start-up
commissioning, integration, emergency service and troubleshooting of
Vertiv electrical switchgear 15KVAC, including PDU, ATS, PDC, circuit
breakers, protective relays, plc, meters and other automated devices as
well as mechanical repairs and modifications. The supervisor is required
to establish, promote, and maintain excellent rapport with all
customers, co-workers, sales representatives, and others as appropriate.
The supervisor will provide technical expertise, safety leadership and
accountability for all installed projects, technical support, and T&M
work.

RESPONSIBILITIES

• Supervise, train and assist other field service technicians while
  being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and
  appraisals on electrical apparatus and electrical systems.
• Supervise large projects requiring specialized skills such as
  acceptance tests, commissioning of larger substations, supervising
  “turnkey” projects, detailed power survey and other types of
  electrical consultation.
• Instrumental in developing tests and inspections in new areas of
  field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling,
  reports and billing.
• Write complete, detailed reports promptly at end of project, using a
  computer, and accurately process job billing.
• Actively involved client interface and business development
  activities.
• Responsible for registering Area associates for training needed to
  progress in the job progression.
• Oversee and schedule all OJT requirements of Area associates to
  complete training.
• Provides guidance to others on complicated situations
• Maintain certifications per Job Progression table
• Assist in development of Safety and Quality procedures/guidelines
• Provide accurate and timely reporting according to company
  guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms
  et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, et al.
• Provide proper and adequate communication to internal and external
  customers
• Provide estimated time of arrival to the customer for where
  applicable
• Complete scheduled maintenance documentation properly and provide to
  the customer and local office upon completion of each designated
  assignment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required
• In all aspects of job requirements, must lead by example, and
  conduct themselves in a higher standard. Must act and perform as a
  role model to all field associates

Ability to:

• Conduct themselves in a high degree of professionalism, and of
  service delivery
• Ability to handle stressful situations and provide a calming effect
  to customer
• High level of diplomacy when interacting with internal and external
  customers
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Maintain productive utilization rate according to company guidelines
• Enforce company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and
  procedures
• Maintain proper and adequa e level of internal communications
• Ability to communicate with all levels within the organization
  -Managers, co-workers, Support Services, electronic communications,
  et al.

Supervisory Responsibilities

8-10 Service Center Field Technicians (FT’s)

QUALIFICATIONS

Possess a working knowledge of Electrical Power Distribution,
Generators, Medium Voltage Switchgear, Automatic Transfer Switches, et
al.

Solid foundation of electrical power theory and application including
thorough understanding of applicable safety procedures

Strong knowledge of the National Electrical Code and various industry
standards, such as OSHA and NFPA.

Provide on-site customer consultation, must be able to present
themselves as an expert in the field

Expert analytical, problem-solving, and communication skills (verbal and
written) required.

Able to manage customer expectations during stressful situations

A high degree of communication, supervisory, organizational and
management skills are required

Valid driver’s license is required

Must be able to read and interpret electrical line diagrams and
blueprints

Ability to summarize and report all work related tasks performed

Ability to give technical assistance via