VIAD Hiring for Account Director – Remote at Las Vegas, Nevada Full Time

THIS IS A REMOTE OPPORTUNITY IN THE US.

This is Spiro, the brand experience agency for the NEW NOW.

We are a community of global event professionals, born from the amazing work and legacy of GES corporate accounts and events, who have combined all of the talent and passions of brand experiences we’ve created in the past, to embrace and be empowered by the NEW NOW.

We are a community of global strategists, thinkers, dreamers, creators, producers, innovators, builders, branders, marketers, technologists, logistics experts, and ops specialists. We use creative strategy and solutions to deliver more powerful opportunities to connect and create community in a constantly changing world.

The Account Director is focused on existing account retention and growth within their existing portfolio. Efforts include maintaining strong client relationships, a strategic understanding of client’s program, potential account growth opportunities and developing plans to penetrate these opportunities. The Account Director will maintain repeat business while potentially participating in the development of new opportunities. You will work independently and with cross functional teams to meet your client’s objectives while achieving individual and Company revenue and profitability goals.

· Lead account team to strategically manage existing client exhibition programs to ensure client retention and portfolio growth.

· Proactively provides information to clients to assist in securing future business.

· Attends industry events, meetings and local association meetings to provide maximum exposure for the Company and network/build relationships with targeted prospects.

· Maintains current knowledge of the Tradeshow Industry and our competitors.

· Work in partnership with all internal teams, most notably SVP and EVP of Corporate Accounts, to help close new business opportunities for the company.

· Conduct meetings with clients to define client marketing goals and objectives.

· Work with creative teams to develop solutions that meet client goals in keeping with client budget parameters.

· Work with creative team, external suppliers and production/estimator to develop accurate cost estimates. Ensure appropriate approvals are obtained prior to submission to client.

· Work with show management, vendors and strategic partners to ensure compliance with rules/regulations, strategic focus and timeliness. Ensure project milestones are established and measurable.

· Ensure effective client communications including documentation, project timelines, progress, and verbal discussions.

· Monitor job costs throughout the project to ensure profitability and recommend corrective measures if needed.

· Submit accurate and reliable annual sales/profit plans and monthly sales forecasts.

· Maintain open and ongoing communication with current clients; ask for and encourage feedback frequently to ensure their needs/expectations are consistently met/exceeded.

· Facilitate annual/bi-annual client reviews to ensure customer satisfaction.

· Resolve billing disputes and assist with client collections as necessary.

· Meet with clients on a regular basis and attend client events and shows and conduct client reviews/satisfaction surveys to ensure client satisfaction.

· Adhere to all company policies, procedures and business ethics codes (CORE Values)

· Perform other related duties as required.

· Bachelor’s degree, preferably business/marketing/communications emphasis or equivalent industry experience

· 6+ years prior sales experience in agency or exhibit environment with an emphasis on new business development

· 3+ years consultative account management experience preferably in custom product/marketing solutions, events, tradeshow or advertising industry

· Experience selling at the C level

· Proven ability to drive ROI focused marketing solutions

· Proven ability for developing value-added marketing solutions for clients

· Strategic, solution-based problem solving skills

· Trade show/convention industry experience a plus

· Experience developing targeted solicitation plans to secure key accounts

· Strong negotiation skills

· Strong oral and written communication skills

· Dynamic, consultative and influential sales communications style

· Results oriented individual with proven sales success

· Demonstrated proficiency in developing short-term and long term vision and strategy to achieve targeted sales objectives in a fast-paced environment

· Strong presentation skills

· Ability to negotiate sales contracts

· Effective interpersonal skills. Ability to develop outstanding relationships with clients and internal team members at all levels of the company.

· Proficient computer skills to include Microsoft Office Suite

· Experience with Salesforce.com

· Moderate travel required – up to 35%

BENEFITS:

Our team members are our family, so we help our team members care for their families. The rewards of joining Spiro are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

•Competitive salaries

•401K with company match

•Healthcare/vision/dental insurance

•Wellness benefits

•Career development program

•Employee assistance program

•Vacation time

•Community involvement opportunities

•Team activities

And much more……

#LI-Remote

Equal Opportunity Employer, including vets and disability

Job ID # (iCIMS): 2022-20296

Street: 7000 Lindell Road