About the Roles
We are seeking to expand our newly formed, exciting and dynamic Front of House team who are responsible for making our visitors feel part of the V&A’s growing family and placing them at the heart of the museum. On a day-to-day basis they work together, playing an important role in how the V&A warmly welcomes all its visitors, ensuring access to collections is inviting and illuminating by sharing their passion and expertise. Team members use their specialist skills to actively support the museum’s income streams by promoting initiatives such as donations, gift aid and Membership as well as helping visitors find a perfect memento of their day in our gift shop. We are looking for the right candidates to join our team as they engage with visitors delivering a sector-leading experience showing generosity and willingness to guide and inspire visitors through their museum journey.
The Roles and Schedules
We are seeking staff to join our Visitor Experience Operations, Visitor Experience Sales and Welcome, and Retail teams. Please be aware that we are looking to recruit people who will be happy to work across any of these roles as we cannot guarantee any preferences will be met. The schedules we are looking to fill are:
Essential Criteria:
Desirable Criteria
When completing your supporting statement, please ensure you answer the following questions:
Please note, all fields must be filled out for your application to be considered. Please be aware that the answers you provide for the above questions will be key to demonstrating your suitability for the roles. We encourage you to read the job descriptions in full and use these questions to demonstrate how you meet the essential and desirable criteria.
Successful candidates will be invited to an assessment day which will be held week commencing 13 June.
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