Virginia John Tyler Community College Looking for Remote Customer Service Advisors at Virginia Full Time

John Tyler Community College is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. John Tyler Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.John Tyler Community College is seeking to fill several telework positions for our Financial Services Help Hub. To create a compelling image of John Tyler Community College, the Remote Customer Service Advisors will serve as the first point of contact for students request for financial information. Advisors will respond in a professional, courteous, and service-oriented manner. The College serves over 6400 FTE’s representing 14,500 headcount for credit and non-credit students. Advisors must possess a working knowledge of business and management principles involved in financial aid, student financials, strategic planning, resources allocation, and coordination of people and resources. Must have the ability to work as scheduled in a fast-paced environment to identify, diagnose, and resolve issues reported to the Financial Services Help Hub. Must possess excellent communication, customer service, and organizational skills. Must be available to work a flexible schedule, including evenings and weekends. In addition, the Advisors must enjoy interaction with students and parents as the position is engaged in direct communications. This position reports to the Coordinator of the Financial Service Help Hub.

Required: High school diploma or equivalent is required. Must have excellent interpersonal, communication, customer service and organizational skills. Must demonstrate initiative and be student success focused. Ability to work independently and in a team environment. Ability to multi-task and prioritize work. Excellent communication skills (verbal and writing); experience with technology is required; ability to work independently and resolve technical problems; able to handle multiple job tasks at one time and escalate issues in a timely manner; experience in financial aid and student financials; must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during scheduled work shift; must have reliable high-speed internet access (such as DSL or Cable Internet that is hardwired into a modem/router via Ethernet; dial up, wireless or satellite internet service cannot be used). Must be available to work a flexible schedule, including evenings and weekends. Successful completion and passing of a criminal background check will be required.

Preferred: Some level of higher education preferred; however, an equivalent combination of training and experience in financial aid and student financials may substitute for this requirement. Experience working in an academic environment is preferred.