Vontier Hiring for E-Mobility – Operations Specialist at Lansing, Michigan Full Time

This role is responsible for leading operations for Gilbarco’s EVerse SaaS e-Mobility offering. The role’s primary focus is being the expert on EVerse software and operations. This role will lead EVerse operations, supporting customers as they deploy EVerse. This includes onboarding customers and proactively managing chargers and organizing response to operational issues. This role will be the primary interface to customers using EVerse and is critical to outstanding SaaS delivery.

Reporting to the e-Mobility Service Operations Leader the role will drive growth, stability, and an overall strong performance to of the EVerse Manages Services SaaS platform.

• Be the expert on EVerse software use and operations.

• Primary operational interface to customers deploying the EVerse managed service.

• Lead overall EVerse customer support (starting with onboarding and continuing to day-to-day operations and issue resolution).

• Proactive charger monitoring, management, and issue response/resolution using EVerse software.Issue resolution will include problem solving, may involve 3 rd parties such as charger OEMs, and may involve dispatching field resources to debug/resolve issues amongst other needed activities to fully address customer issues.This role leads and coordinates overall issue response and resolution.

• Engage with s/w product manager to resolve any bugs or issues that need to be fixed and provide inputs for feature improvements based on customer feedback

• Engage with driver help desk team to understand issues related to the app or other processes.

• Train customers, distributors/partners and internal staff on EVerse use.

• Work with the broader service team to resolve customer EVerse issues.

• Identifying improvements to systems and/or processes utilizing the Vontier Business System (VBS) tools.

• Deliver outstanding operational service to meet EVerse SLAs and tracked KPIs.

• Gilbarco Veeder-Root (GVR) requires that all employees comply with the GVR Health, Safety and Environment (HSE) Policy, as well as the Vontier Code of Conduct.

• Excellent problem solving skills – the ability to analyze situations with limited data and provide reasonable solutions leading to high customer satisfaction.

• Goal focused, reputation for delivery, passion for service excellence.

• Effective time management, planning, organization, tracking and follow-up to ensure customers and/or assignments are resolved and/or responded to in a timely manner.

• Highly organized, with the ability to effectively manage the impact of competing priorities and tasks and coordinating multiple stakeholders to resolve complex issues.

• Independent problem solving and decision making.

• Managing multiple priorities and tasks.

• Excellent written and verbal communications skills coupled with effective customer facing skills.

• Resilience, persistence, and determination

• An ability to listen, demonstrate empathy and gain people’s trust at all levels.

• A strong commitment and demonstrable experience of driving customer satisfaction

• Strong skills in general office software tools, including Excel, Word, Powerpoint.

Required skills: Education, Experience / knowledge, Role specific skills

• Minimum Bachelors’ degree

• Minimum 7 years’ service business experience, preferably with a remote management/monitoring SaaS product

The base compensation range for this position is $77K to $90K per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women’s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO WE ARE

The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

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“Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.”