This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Maintains inventory accuracy for the facility by following customer inventory flow process; ensuring backroom standards are met and ready for incoming freight; binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; assisting with cost inventory (for example, counting products); and correcting shelf capacities. Provides customer service by acknowledging the customer; identifying customer needs; locating merchandise and assisting with purchasing decisions; providing product knowledge; resolving customer issues and concerns; and promoting products and services while maintaining a safe shopping environment. Maintains area of responsibility (for example, Fresh) consistent with company policies and procedures, by properly handling claims and returns; zoning the area; maintaining merchandise presentation; stocking and rotating merchandise; culling produce to ensure quality; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; identifying shrink and damages; removing damaged or out-of-date goods; processing throwaways and items for donation; securing fragile and high-shrink merchandise; and escalating issues to management when necessary. Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures; preparing, handling, packaging, labeling, and storing food to meet safety and compliance guidelines; operating and sanitizing food-related equipment consistent with company policies and procedures; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Food – Handles, stores, and cleans food in safe and correct ways, consistent with company policies and procedures. Informs customers about food items when asked to do so. Prepares, takes, and fills orders for food items in a timely manner. Observes and reports complaints and problems with food products, services, and work areas. Uses food equipment and supplies in safe and correct ways, and cleans and logs them after each use, consistent with company policies and procedures. Inventory Operations – Maintains safe and correct practices to handle, move, and display goods. Carries out the monthly cost inventory processes to help improve replenishment and receiving and to reduce shrinkage. Maintains consistent inventory practices and addresses low in-stock levels in assigned area(s), and reports them with ideas for corrective action. Demonstrates and helps others with the safe and proper use and maintenance of inventory tools and equipment, consistent with company policies and procedures. Customer/Member Centered: Serve the Customer/Member – Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests. Judgment: Make Effective Choices – Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. Planning and Improvement: Plan for and Improve Work – Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required. Influence and Communicate: Share Information – Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner. Execution and Results: Get Results – Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Ethics and Compliance: Perform to Ethical Standards – Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly. Job Description Fresh CAP Team Associate – WMT Published On 10/22/2018 This job description supersedes all prior descriptions Page 1 of 3 WMFH12232 • Adaptability: Adapt – Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Observes associate, customer, or supplier behavior. Enters and locates information on computer. Moves up and down a ladder. Presents information to small or large groups and individuals. Communicates effectively in person or by using telecommunications equipment. Squats, kneels, or crawls for extended periods of time. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually locates merchandise and other objects. Visually inspects equipment. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance. Visually verifies and reads information, often in small print. Stands for long periods of time. Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position. Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets. Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, or areas under repair. Moves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather. May work with substances that require special handling Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions. Works varying shifts as required. Entry Requirements Minimum Qualifications Will successfully complete all job required trainings and assessments
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
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Work Location: One location
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