Wesgroup Properties Hiring for Customer Care Administrator, Construction Job at Vancouver Full Time

Disclaimer: The estimated salary range provided by Indeed is not reflective of the actual salary. Wesgroup Properties offers a highly competitive salary and total compensation package. Details of the total compensation package, including salary, will be discussed during the confidential phone interview portion of our screening.

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities. With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next six years. Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

The construction customer care team of Wesgroup is looking for a self-motivated, highly organized individual who understands the importance of providing great customer service. The candidate should possess the ability to effectively communicate with a wide variety of individuals and that is a capable multi-tasker, problem solver and can prioritize workloads. The Customer Care Administrator provides administrative support to the Director, Customer Care as well as the entire customer care team based both onsite and in the head office.

Job Responsibilities:

• This role is the first point of contact for homeowners when reaching out to Wesgroup by phone, e-mail, or the online homeowner portal. Inquiries are answered, or the task is delegated to other team members.
• Responsible overseeing and contributing to an amazing customer experience by ensuring homeowners needs are met, they are communicated with, and information is provided quickly.
• Provide friendly, courteous, knowledgeable, and empathetic communication over the phone and in e-mail correspondence.
• Responsible for maintaining rapid response time to all inquiries and identifying and prioritizing urgent cases by reviewing warranty submissions.
• Responsible for guiding homeowners through login concerns on the online portal and updating homeowner information in the database.
• Responsible for general department administration. This includes setting up accounts, special orders, BC Housing and Travelers applications, homeowner surveys, and planning group and team building events.
• Liaise with project team to prepare for building completion. This includes maintaining schedules, contacting purchasers, preparing documents, ordering gifts, preparing keys, and special projects.
• Assist with building completion during Key Pick up stage. This includes being on site as needed to assist during periods of heavy volume to assist with providing keys to owners, distributing gifts, and special projects to enhance customer experience.
• Liaise with other departments within Wesgroup such as Sales, Marketing, Construction, and Property Management on various joint projects to improve the customer experience.
• Liaise with external groups such as property managers, utilities companies, trade partners, Strata Corporations, and Realtors to facilitate the needs of the external groups.

Qualifications and Knowledge:

• Previous experience with residential construction, real estate, or sales is required.
• Post-Secondary and diploma/certificate in business or construction field an asset.
• Experience using MS Office suite, Adobe, and other Construction or sales related software. Must be computer literate and proficient in MS Outlook.
• Ability to read and interpret contract specifications, drawings, and other construction related documents.
• Professional, courteous and prompt e-mail and phone skills.
• Superior organizational, critical thinking, solution focused problem solving and time management skills in order to prioritize work load.
• Strong communication skills (verbal and written) and able to communicate with a variety of people and groups.
• Self-motivated and adaptable with a strong willingness to learn and be challenged.
• Positive and upbeat attitude with strong interpersonal skills including conflict resolution abilities.

What we offer:

• A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
• The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
• A competitive compensation package with robust and extensive health benefits including a generous Health Care Spending Account.
• A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
• Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year.
• Stocked kitchens with healthy (and not-so-healthy!) snacks, fresh organic fruit, sparkling water, and a wide range of dairy alternatives for your beverage needs.
• A brand-new, beautifully designed office downtown, across from the Burrard sky train station.

If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit our website at www.wesgroup.ca/careers/ and apply with your resume and cover letter today!

We thank all applicants for their interest; however, only those selected for follow-up will be contacted.