Westland Milk Products Looking for IT Helpdesk Technician at Hokitika, West Coast, New Zealand Full Time

Westland Milk Products enjoys an international reputation and embodies the West Coast spirit in all that it does. It’s taken some good old-fashioned hard work to get where we are and our committed team are a huge part of our ongoing success. We process over 700 million litres of milk a year and produce a wide range of dairy ingredients and products.

We are looking for an IT Helpdesk Technician, to join our Hokitika based team and provide first level IT support for all aspects of IT systems across the business.

Reporting to the Head of Enterprise and Operations, the IT Helpdesk Technician will assist with the investigation, analysis and resolution of a wide range of IT issues, and as such this role is a great opportunity for an IT Helpdesk Technician looking to develop their IT career further, supporting a wide variety of systems in a complex large corporate environment. We are also open to considering interest from recent IT graduates who are looking to kickstart their career.

Responsibilities Will Include

• Providing front-line (1st and 2nd level) support to staff, logging and tracking calls, troubleshooting, resolving incidents, and providing desktop support to staff throughout the organisation
• Escalating jobs appropriately to the Head of Enterprise and Operations or Senior Operations Specialist, and working with external support organisations if required
• A range of administrative tasks such as IT device purchasing, reporting, stocktake, capitalisation and disposal in a timely manner
• Improving existing relevant documentation and systems e.g. IS Helpdesk system
• Staying up to date with new trends and tools

Applicants will ideally possess:-

• University degree or diploma in computing or information technology or equivalent combination of education, training and experience
• Some experience with Windows 11, windows 10 clients, Windows Server and Microsoft Office 365 is essential for this position.
• Any experience with SharePoint, VMware, Oracle EBS, Oracle Linux and SQL Server is also desirable.
• The ability to become familiar with a wide range of modern IT systems including MS Exchange, remote desktop services, CRM, MS SQL Server and specialist dairy-industry applications, running on a number of servers (virtual and physical) across WAN, VPN and Wi-Fi connections.
• A systematic approach to the organisation of work and attention to detail
• Working knowledge of current network hardware, protocols, and standards
• Sound knowledge of computer-based information and management systems along with good communication, problem solving and analytical skills
• Exceptional customer service skills coupled with a great attitude and a readiness to learn

We are a busy, energetic and ever-changing environment with passion and vision, so if you take initiative, are a champion of good practice and have a desire to succeed and grow your career, then this opportunity is not to be missed. We offer good development prospects, health and other insurances and a workplace you are proud to say you are a part of!!! Please see the accompanying position description (available on our Westland Careers page westlandcareers.co.nz) for further information.

APPLY NOW!!

Applications will close on Sunday 20th October 2024. To apply for this vacancy, you MUST possess current eligibility to work in New Zealand.