Westpac Looking for Customer Service Representative, Greymouth at Greymouth, West Coast Full Time

Customer Service Representative, Greymouth

• Greymouth branch, West Coast, South Island
• Full time, Permanent position
• Monday to Friday roster

Our purpose at Westpac is to help New Zealanders succeed. This is what we do, who we are and why we come to work every day. Together Greater working in partnership to build a fairer and stronger New Zealand for Westpac people, customers and communities connects all of us, as well as our customers and communities with our purpose. Through working together to achieve greater things, we’ll help New Zealanders to succeed.

By having our purpose, values, and behaviours at the heart of our work, in every decision, every customer interaction, every moment, we will achieve our ambitions under our strategy.

About the role:

We are driven to ignite financial possibilities for our customers, communities and for the whole country. As the Customer Service Representative, you will support our Greymouth customers with their banking needs, including but not limited to, online banking queries, assisting with bank card queries, and general banking enquires such as bank statements. You will be the first point of contact for our face-to-face customers that enter the branch and will provide a refreshing and positive experience every time. You will also support the bank to grow business by identifying customer needs and referring them to the appropriate people to assist with their financial requirements.

What do I need to be successful in this role?

• A can-do attitude along with amazing customer service skills

• Prior banking experience preferred but not essential

• A genuine desire to help people and willing to go the extra mile

• You are a self-starter, quick thinking and solutions focussed

• Great communication skills and no job is too big or small

• You have a smart approach to problem-solving, and a knack for uncovering your customers’ unexpressed needs.

What is it like to work for Westpac?

At Westpac, our mission is to have New Zealand’s best professionals, to be recognised as a place where talent is developed to its fullest potential and where aspiring and current employees see Westpac as one of THE places to work. Along with this, we offer a range of benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave

• Purchased leave options up to 4 weeks per year

• Banking benefits and insurance discounts

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Environmental and community care programmes

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy – help you balance work and family during school holidays

Apply now

Apply online via the link on this page with a CV and cover letter. Tell us about your career ambitions and why Westpac is your preferred employer of choice.

To be considered for the Banking Specialist role you need to apply online and be eligible to live and work in NZ indefinitely.