Whanganui Collegiate School Looking for IT Support Desk Specialist at Wanganui, Wanganui-Manawatu, New Zealand Full Time

Whanganui Collegiate School is an Anglican Co-educational, seven-day boarding and day school which has been providing first class education for over 169 years.

IT SUPPORT DESK SPECIALIST – Part Time / Term Time only

We are looking for a highly energetic, empathetic, analytical, and motivated individual to join our ICT (Information and Communications Technology) Team. This is a term time only position. 

The IT Support Desk Specialist is responsible for supporting our students and staff in resolving their IT needs. Escalating when necessary to ensure incidents and requests are resolved as quickly and efficiently as possible to help provide our School with excellent IT support.

The successful candidate will bring skills to the role that will enable them to:

• Provide IT helpdesk support model to staff and students.
• Develop, implement, and coordinate IT systems, policies, and procedures.
• Ensure security of data, IT systems, and cloud access
• Manage stakeholder expectations and communication.

Essential skills for the role:

• 1-3 years’ experience working in an IT Service Desk role. 
• Strong IT skills across a range of technologies, and a strong ability to learn.
• Great work ethic and self-motivation to succeed.
• A drive for high quality support delivery to the School environment
• Excellent communication skills both written and verbal.
• Ability to provide support and training to students and staff.
• Change management to ensure stability of critical systems during upgrades.

Desired skills for the role:

• Active Directory and Exchange
• Network experience
• Office 365 administration
• Knowledge of ITIL
• Experience working in Education (or similar) environment will be advantageous.

For a position description and an online application form please contact Annette Aldridge on 06) 349 0210 Ext 822 or email [email protected]

Applications close: 28 July 2023, but will be continually reviewed between now and then, with interviews ongoing as required. 

Please note only those with the legal right to work in New Zealand will be considered for this role.