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Ireland
Wix Hiring For Customer Care Expert – French at Dublin, County Dublin Full Time
Company Description
We are:
Wix’s Customer Care team in Dublin. We use our unique understanding of Wix products to provide support via phone, chat and email to more than 200 million users around the world.
We offer competitive pay, shares and great benefits, including time off, health insurance, pension, subsidized lunch, happy hours and so much more. At Wix, you’ll find a relaxed and friendly atmosphere, fantastic co-workers (and bosses) and a lot of opportunities for growth.
We’re looking for a Customer Support Expert who’s fluent in French and English. No tech experience is required, we’ll train you!
These are the shifts we currently have available:
Monday – Friday (1pm – 10pm) This role is available permanently WFH or Hybrid, where you will return to the office 2 days a week, on the days of your choosing.
Job Description
You are:
Fluent in French and English and eager to explore new technologies. Your customer service experience (in any industry) and your great communication skills enable you to solve problems thoughtfully and effectively.
As a Customer Care Expert, you will:
Provide Wix users with technical solutions on all Wix products via phone, chat and email
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users’ experience is the best possible
Work with all other departments and product teams, and liaise with them about our users’ needs
Qualifications
From our Life at Wix Blog: Meet Our Customer Care Team and read about The One Feedback Our Experts Will Never Forget.
Please send your CV in English
We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
