eBay Inc Hiring for eBay Customer Service – Trust Teammate (Remote Work) Job at Dublin , Ireland Full Time

Who we are?

eBay is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!

What will you do?

We are passionate about creating experiences our customers love! Our Trust or Member to Member (M2M) team is a part of Global Customer Experience, supporting eBay’s buyers and sellers across the globe. We review customer concerns and appeals, providing mediation and conflict resolution to eBay members.

In your role you will:

• Provide conflict resolution support to passionate eBay members

• Act as mediator between buyers and sellers, using step-based resolutions, that are not conclusive on every call.

• Provide policy-based resolutions on disputes including items not received or as described, damaged returns, or where buyers cannot get their money back.

• Review appeals where sellers or buyers are appealing eBay case decision.

• Make decisions that will negatively impact one party. These decisions have financial impact to customer or eBay

• Build trust, educate, and create great experience despite delivering difficult messages

• Take appropriate action for eBay to ensure a safe and compliant trading platform for our community

• Excel at learning through our training programs and self-learning to keep growing your skills & knowledge

• Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

Who you are?

• Located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow
  

• Able to deal with conflict, and guide parties through the steps towards resolution

• Assertive, with the ability to say “No” and deliver a difficult message with confidence

• You have a strong ability to evaluate cases from a business perspective

• Great communicator, with high level of empathy and emotional intelligence

• Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures

• You are resilient, able to handle stress and be productive under pressure

• A learner, always growing and open to feedback

• You enjoy taking ownership and control, and driving resolution

• Driven and motivated to achieve targets and meet your metrics

• Motivated and disciplined while working from home

• Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone

Other requirements

• Resident of Republic of Ireland

• Eligible to work full time in Republic of Ireland

• Available for shift work (e.g., early mornings, late evenings and weekends)

Home Office Requirements

• eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.

• To check if your home office qualifies, go to the following link – https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/

• During your probation period, you will be required to use your own internet provider. Prior to installing eBay’s dedicated business internet connection, eBay will reimburse you for the use of your internet service. Your internet service must meet the following criteria:

• High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted

• Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps

• An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet

Why us?

We care about People. We are richly diverse, and we have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Our dynamic, fast paced environment is constantly evolving and makes an exciting place to work. Plus we have exciting benefits:

• Basic Salary of €33,800

• Quarterly Bonus Plan

• 25 days Holidays

• Educational Assistance

• Healthcare Plan

• Life Assurance

• Pension Plan

• 3 Months Paid Paternity Leave

• Sabbatical every 5 years

Visit https://www.ebaybenefits.com/irl/ to view all the benefits

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity