As Customer Service Representative, you will be a crucial part of achieving our mission, by attending our client’s requests and resolving their issues with accuracy and efficiency. We change a lot so you will need to adapt quickly, all the time.
By joining Yalo you are joining a world-class team that is creating the future. This is a full-time position based in Mexico City
Responsibilities
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Assist with placement of orders, billing, product improvements, and up sells
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Work with customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Requirements
Advanced English and Spanish proficiency to communicate effectively
Proven customer support experience at least 2 years
Track record of customer information, orders, service problems, service upgrade and payments.
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Powered by JazzHR
O4lPKEnPui
¡Sabemos que quieres ser parte del mundo de la moda! C&A ha logrado consolidarse a través del tiempo como una...
Apply For This JobJob Description: Provide Quality deliverables during project introduction, following internal and external specifications in a structured way, to contribute to...
Apply For This JobCompany Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer...
Apply For This JobJefe de Reclutamiento y Selección. Inglés intermedio-avanzado Experiencia En Cobertura de plantilla en planta (masivos y administrativos) con enfoque a...
Apply For This JobDescription: ¿Quieres mover tu carrera, vivir un propósito y tener una experiencia que eleve tu nivel allí? ¡Es hora de...
Apply For This JobConsultoría orientada a brindar servicios especializados en atracción de talento solicita: Analista de Recursos Humanos / Administración de personal Conocimientos...
Apply For This Job