Yukon Government Looking for Client Services Agent at Whitehorse, YT Full Time

Employees at Highways and Public Works are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective vision is to make a difference in the lives of Yukoners. At all levels of our organization, we value leadership, innovation, teamwork, and keeping our people safe. Our priorities are to be client focused, to support our people, to build sustainably, and to advance reconciliation throughout Yukon.

This opportunity…

The Motor Vehicles Client Services unit is responsible for providing front-line services to the general public. The Client Services Agent is the key public representative of the Motor Vehicles unit, which has the regulatory authority under the Motor Vehicles Act to issue driver licenses, GIC’s, vehicle registrations, various permits, and to apply sanctions to driver licenses and to cancel vehicle registrations. This position provides key services that impact upon the identity, mobility, independence and safety of the vast majority of Yukon citizens, as well as citizens from other jurisdictions and countries.

If you are interested in this opportunity, please review this information: Apply on a job | Government of Yukon

Essential Qualifications (what we’re looking for in your resume):

Considerable experience providing customer service in a high traffic/high volume regulatory environment

Experience working within legislation and policy frameworks to carryout effective customer service delivery

Experience performing duties related to registration, licensing and/or permitting preferably within government or large organization

Experience handling financial transactions (debit/credit card, cash) and reconciling cash

If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.

Desired Knowledge, Skills and Suitability (what candidates will be assessed on):

Excellent organizational skills and adaptability to changing priorities,

Ability to provide exceptional customer service,

The ability to act tactfully and use diplomacy when dealing with confidential matters,

Effective communication skills,

Excellent interpersonal skills, ability to contribute to a team and maintain effective relationships.

Additional Information

Find out what we offer our employees

See why Yukon government has been identified as one of Canada’s Top 100 Employers since 2014

Questions?

If you have questions about this position, please contact Julia Cull, Supervisor, Client Services at [email protected]

If you have questions about applying on a job with Yukon government or if you need an accommodation for this staffing process, please contact Kylie Townend, HR Consultant at [email protected]

Eligibility List

12 months

Post Date

4 January 2022

Close Date

25 January 2022