An eligibility list will be established for 12 months and may be used to staff identical or similar too positions in any of Tourism and Culture’s Visitor Centres in the territory.
At Tourism and Culture, we are a dynamic team of professionals who are dedicated to Yukon’s vibrant tourism, arts, heritage and culture, historic sites, and archival communities. We are passionate about our pride in Yukon, the beauty of its land, the character of its people, and the uniqueness of its history and culture.
Reporting to the Manager, Visitor Services, the Visitor Information Centre (VIC) Supervisor is responsible for managing the information centre and providing information to the public regarding facilities, programs, and activities throughout the Yukon. As Supervisor you will manage the day-to-day operations of the centre, including its staff. You will also play an integral part in welcoming visitors, responding to visitor’s questions, providing information and directions, and offering suggestions on where and how visitors can enjoy their stay. You will assist in the maintenance and basic security of the VIC, maintain and operate the computer equipment and perform other duties to ensure visitors are provided the very best in client service.
For more information about this position, please contact: Geof Harries, Manager of Visitor Services, at [email protected]
Essential Qualifications
Important application requirements:
Please submit your resume clearly demonstrating how you meet each of the following qualifications. Emphasize how your work experiences and related duties align with the essential and asset qualifications listed below. Selection for further consideration is based solely on the information you provide in your resume. Note: There will be a questionnaire with questions you will need to answer once you submit your application which is part of the assessment process.
Include the month and year you started and ended a job when you list your work experience. This allows the hiring panel to accurately calculate the length of time you were in the position.
For more information on how to prepare and submit your resume visit this resource page on Yukon.ca.
Considerable experience providing customer service to the public, preferably in a tourism industry-based environment
Considerable experience working in a dynamic, fast-paced, team-based environment with interruptions and changing priorities
Experience working with and responding to inquiries from multicultural/multilingual clients (in person, by phone or via email)
Experience working with various computer software, e.g. Microsoft Outlook and Word as well as web browsers on iPads
Ability to speak a second language (French, German or Spanish) would be an asset
Experience working and managing in a team environment
Experience scheduling shifts and managing people
Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above will be equally considered.
Desired Knowledge, Skills and Suitability
Candidates should have and may be assessed on:
Excellent communication skills
Strong client service orientation
Respectful, courteous and inclusive approach to working within a team environment
Knowledge of Yukon history, first nation history, culture and geography, including highways, communities, and attractions and events throughout the Territory
Computer skills (preferably Microsoft Word and Excel, and web browsers).
Additional Information:Job Requirement(s):
Willingness to wear and maintain a uniform
Shift work including weekends and Stat holidays
Stand for long periods of time and lift up to 50lbs
Willingness to travel for annual spring training
Eligibility List
12 months
Post Date
21 February 2022
Close Date
7 March 2022
Date Posted: Feb 11, 2022 Closing Date: Mar 07, 2022 Competition Number: 641000 Location: Canada Status: Summer / Seasonal Number...
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