Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.
Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Why join the Channels team at Zendesk?
Our Channels team is responsible for the Facebook, Twitter and Channel Framework integrations for our flagship product Support. These integrations are used by the majority of our 100k+ Customers, and need to be reliable, scalable, and robust. While the features of these integrations have been stable for a number of years, it doesn’t mean we’ve been quiet. Facebook and Twitter are always a moving target. Coupled with our company’s rapid growth there are always new architectural and scaling problems to solve. Our main project over the next 6-months is to build a new service allowing us to move away from polling Twitter via their REST APIs to a
webhook based approach.
What you get to do every day:
What you bring to the role:
problems and figuring out the appropriate fix is something you excel at.
Some nice-to-haves:
You’ll receive a competitive salary package as well as stock, flexible working hours. We’re also keen on ongoing learning so you’ll develop your skills
through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, expect to be invited, and encouraged, to take part in company- sponsored volunteer initiatives.
If you’re passionate about working on a core product with incredible scale, our friendly, supportive and diverse team is for you. We have teams that are specifically creating tools to make life easier for our Engineers. There are teams that help keep everything running and also ones that find and fix bugs, to ensure small issues don’t turn into big ones! You’ll have a large, very talented group of people that have your back and you’ll be supported in your growth and development. Individuals seeking employment at Zendesk are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Job Type: Permanent
Salary: $140,000.00 – $170,000.00 per year
Benefits:
Schedule:
Supplementary Pay:
Education:
Experience:
Work Authorisation:
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