1st Line Support Engineer – Hybrid Full Time

Uptime Solutions is a leading supplier of white labelled IT services to IT Resellers and MSPs across the globe. We are currently recruiting for 1st Line Support Engineer with Windows Desktop experience to join our expanding team. The role is based in our CBD Auckland office but includes regular working from home opportunity. 

What’s this role about? 

As a 1st line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment, you will work with your team to provide market leading technical support. 

Growth is important to us, your role will include being mentored by senior technicians to develop the skills necessary to progress from a 1st line engineer to 2nd line. 

What will I get up to day to day? 

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners, while escalating issues requiring more senior resource to a suitable engineer. 

Your everyday focus will include: 

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies: 
• Windows 10/11
• Office 365 
• Microsoft Office 
• Printers and Scanners 
• Various customer applications 
• Basic administration of Windows Server 2016, 2019,2022
• Basic administration of Azure
• Network troubleshooting 
• Using our PSA platform to log and respond to support tickets 
• Identifying and escalating higher level issues to a senior engineer 
• Being a people person, delivering support with a friendly and positive manner 

Great communication skills, both verbally and in writing will be expected. 

What gets me the competitive edge? 

Stand out from the pack with these things: 

• Passion for technology and self-development 
• Experience working for a managed service provider 
• Knowledge of Autotask RMM or PSA 

Uptime is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under The Human Rights Act 1993, the Employment Relations Act 2000 or any other relevant employment legislation with New Zealand law.