Absorb LMS Hiring For Account Manager at Remote, United States , United States Full Time

Job Description

“Working on the Account Management team is a fantastic way to leverage and solidify your business development acumen, cross-functional management skills, and deep knowledge of SaaS best practices in the eLearning industry. As an Account Manager, you will work with clients across the globe from multiple industries to have direct impact on the overall revenue growth and retention for Absorb. This is an extremely rewarding and satisfying role! ~ Jamie, Account Manager, USA
Are you obsessed with net retention? Taking it a step further, are you keen in building strong customer relationships to drive increasing value over time? If this sounds like you, then look no further! Our Account Manager role is a key part of driving long-term growth at Absorb. You and your colleagues work to ensure our clients see increasing value from our technology and translate that into increased value for Absorb. The Account Manager role is responsible for maintaining all business relationships with existing clients, inlcuding contract renewals, upsells, and cross-sells.
As an Account Manager you’ll be working alongside a group of world-class colleagues, the best kind of people who support each other, deliver great results, and genuinely love what they do. With virtually no defined vertical, the opportunity to build business across all industries is limitless, and you’re in a position where you truly can create your own success. Absorb has one of the highest client retention rates in the LMS industry and we’re thrilled to be looking to add an exceptional individual to our Account Management Team.
Want to know more about this team? Check out what Jalen Gardener, Team Lead, Account Management has to say about working at Absorb:
Jalen Gardener – Absorb LMS

Key Responsibilities:

• Negotiate and complete client contract renewal with a focus on long-term relationships
• Generate new leads and opportunities within assigned accounts
• Close sales opportunities independently via add-on services
• Generate quotes and other client facing documentation to assist the inside sales process
• Identify and develop meaningful client relationships
• Thoroughly understand Absorb subscription models to effectively answer client questions
• Participate in team meetings and projects to improve sales processes & sales output
• Assist in the achievement of company retention and growth targets
• Develop strong internal relationships to support client lifecycle
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Key Requirements:
Minimum Requirements

• Post-secondary degree in Business, Marketing or Psychology
• Proven ability to manage client relationships (including upselling) with a minimum 5+ years of experience
• Outgoing and personable nature with a sales driven attitude, strong team player
• Very strong verbal and written communication skills
• Ability to thrive in a dynamic, fast-paced environment that changes constantly

Preferred Requirements

• Technology or SaaS sales experience
• Experience working with a global client base
• Fluency in additional languages
• Experience working with industry tools such as Salesforce

Technologies we use:

• AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Slack, Adobe Acrobat

The Company:
Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney.
Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset.
We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over.
Care to join us?
Why work at Absorb Software?

• This position is eligible for participation in Absorb’s Incentive program as outlined in Absorb’s Incentive Program Policy.
• 401(K) Contribution.
• Eligibility for all Health and Welfare benefits.
• Professional development plans.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Casual dress code.
• Volunteering opportunities.
• Company/team building events.
• Flexible remote working options for selected roles:
  • This role can be fully remote.

Additional requirements/information for candidates:

• In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application.
• This position will be subject to pre-employment background screening, including a criminal record check.
• The successful candidate must be able to show proof of legal eligibility to work in the United States without sponsorship.
• Incomplete online applications will not be considered.
• Applicants will be accepted until a suitable candidate is found

Absorb Software (Absorb) is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. Absorb is committed to providing employees with an environment free of discrimination, bullying and harassment. All employment decisions at Absorb are based on business needs, job requirements and individual qualifications. We will maintain our commitment to and support of equal employment opportunity for all individuals without regard to race, national/ethnic origin, colour, religion, age, sex (including pregnancy), sexual orientation, gender identity/expression, marital status, family status, genetic characteristics or physical/mental disability. Our commitment to equal employment opportunity extends to any other protected classes which may exist under applicable law.
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