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Anglia Ruskin University Hiring for Student Experience Co-ordinator Job at Chelmsford, England , UK Full Time
About ARU:
We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.
About the Role:
If you have the passion and enthusiasm to assist us in achieving our goals of improving the experience of all our students, we’d love to hear from you.
Student Services are made up of many different specialist teams and we pride ourselves on giving all students the support they might need including support with their transition into university, wellbeing, help with managing their money, preparing for work, study skills and much more.
In this role, the Student Experience team within Student Services are looking for someone with excellent customer service skills who also understands the importance of promoting engagement and community building. You’ll have experience of supervising volunteers or colleagues with skills in training, coaching and mentoring. Our student support is provided in person, by telephone and online via email or chat so excellent communication and interpersonal skills are really important as is having a sound judgement when dealing with confidential information. You’ll have a positive can do attitude and be self-motivated, flexible and innovative when taking on new projects. Having the confidence to liaise with a range of people and talk/present in front of colleagues and students is a must for this role.
Having obtained a degree, or be part qualified in a relevant qualification at degree level, and with evidence of extensive continuous professional development you’ll be IT literate with a sound knowledge of Microsoft Office. You’ll also have the ability to learn new software packages with confidence in maintaining records and analysing data and trends.
The role will be based in Chelmsford to give support on Campus and online.
Informal enquiries can be made to Jamie Carson, Student & Customer Experience Team Manager at [email protected].
Interviews will be held on Tuesday 14th March 2023.
Find out more about working with us.
We offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
Committed to being inclusive and open to discuss flexible working.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
Job Category
Administrative
Vacancy Type
Permanent
Employment Type
Full time
Salary From
£27,929 per annum
Salary To
£33,314 per annum
Location
Chelmsford
Faculty/Prof Service
Student & Library Services
Ref No
2138
Closing Date
05/03/2023
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