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United States
ASSURANCE Hiring for Enrollment Specialist at Remote Full Time
About Assurance
Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people’s lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.
At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we’re working together to improve the lives of millions!
Job Summary:
Under the guidance of the Enrollment Supervisor, the Enrollment Specialist will be responsible for
accurate and timely processing of enrollment applications for Medicare and Health products in a
high-volume environment. The Enrollment Specialist is responsible for obtaining outstanding
requirements from applicants and forwarding them to our carrier for processing. The primary
focus is to provide excellent customer service while assisting our customers throughout the
application process.
Responsibilities:
- Assist with pending Medicare applications.
- Assist with Health applications that are pending for payment.
- Present potential solutions to resolve outstanding requirements. Identify high risk applicants and proactively refer them to the retention team.
- Meet new business production goals and objectives as established.
- Utilize the established communication and sales process.
- Meet goals and metrics as established and created by the team.
- Follow compliance guidelines.
- Adhere to work schedule consistently.
- Conform to and abide by the procedures, rules, and requirements of Assurance, including any and all regulatory bodies.
What to expect:
- A culture that is focused on a constructive communication process.
- Supportive management team that aids and encourages development and career progression.
- Ongoing coaching and career development including individual and group coaching sessions.
- Fast paced, high performance environment.
- We represent multiple carriers in 50 states.
Qualifications:
- High school diploma or the equivalent is required.
- Strong interpersonal and communications skills verbal and written.
- Highly self-motivated and self-disciplined with ability to work effectively in a customer care environment. Ability to work independently, performing to high standards of productivity and accuracy.
Location and Schedule:
- Position Location: Remote
- The Enrollment Specialist will be required to work 40 hours per week.
Choose Assurance for:
- Exceptional base salary plus bonus structure
- Comprehensive benefits which include, medical, dental, vision, 401K and more
- Unlimited paid vacation, sick leave, plus paid holidays
- Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.
- Fast paced, high performance environment
Note: Assurance is required by multiple state and city laws to include the salary range on position postings when hiring in those specific locals. The pay for this position is $19.23/hour and may be eligible for additional bonus or commission plans + benefits. Eligibility to participate in the bonus or commission plans is subject to the rules governing those programs, whereby an award, if any, depends on various factors including, without limitation, individual and/or organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
