BAXTER Looking for Customer Care Representative at Mississauga, ON Full Time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Your role:
You will be responsible to serve as first point of customer contact regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries. You will be responsible for initial intake, documentation, and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.

What you’ll do:
Provides first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.

Provides first point of contact for order entry for home patients and clinics.

Thoroughly documents all inquiries in adherence with company procedures.

Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable.

Expedites customer orders as required.

Provides guidance and training to department new hires as needed.

Investigates and resolves problems related to shipment of products, returns, credits, and orders.

Meets assigned targets related to order/call management.

Processes and issues credits/returns.

Sets-up new patients following outlined onboarding process and maintains records.

Reviews and actions assigned departmental reports.

Manages patient travel requirements.

Recovers hardware from patients once they are off the program.

Builds relationships with cross functional teams and clinics.

Maintains patient prescriptions/records.

Attends all required Customer Care meetings/trainings.

Completes all assigned courses through Baxter training platform.

What you’ll have:
2 to 5 years experience in customer service and administrative tasks.

Basic knowledge of broad supply chain activities

Bachelor’s degree preferred in life science, health science, or related discipline.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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